VetturySecuredStays LLC, d/b/a Vettury · Tampa, Florida · support@vettury.com
Your traveler membership is based on identity verification and, where applicable, professional license verification — Vettury does not run, receive, or transmit consumer reports on travelers, and does not make an eligibility determination based on criminal history, eviction history, or credit:
Vettury does not review travelers' criminal or eviction history and does not make an eligibility or denial determination based on it. Travelers obtain their own Portable Tenant Screening Report (PTSR) directly from Portable Tenant and choose whether, and with which property owners, to share it. Vettury hosts the conversation thread but does not participate in preparing, transmitting, or evaluating that report.
Any individualized-assessment process for criminal or eviction history described in a traveler's PTSR, and any adverse-action obligations that follow from an owner's review of it, rest with Portable Tenant and with the property owner who receives the report — not with Vettury. Questions about a specific screening result should be directed to Portable Tenant or to the owner who requested it, as applicable.
All Vettury users — both travelers and property owners — are required to complete identity verification through Stripe Identity before accessing any platform features. This verification involves:
Submission of a government-issued photo identification document (driver's license, state ID card, or U.S. passport)
A real-time selfie or facial image for biometric matching against the submitted identification
In addition to identity verification and criminal background screening, all property owners must pass property ownership verification before any listing is approved and made visible to travelers. This verification confirms that the person listing a property is the legal deed owner or an authorized agent of the entity that owns it.
For Travelers:
You will not be charged for membership until identity verification (and license verification, where applicable) is confirmed.
For Property Owners:
If you believe any verification result is inaccurate, the following dispute paths are available:
Traveler screening (Portable Tenant Screening Report): Travelers control and dispute their own PTSR directly with Portable Tenant. Vettury does not generate, hold, or modify screening results and is not a party to that report.
Identity verification: Contact Stripe Identity support at stripe.com/support. Vettury does not control identity verification outcomes.
Property ownership (owners): If your name was not matched against the deed, contact admin@securedstays.com with subject line 'Ownership Dispute — [Your Name].' Our compliance team will review manually.
Criminal background check (owners): Dispute directly with the screening provider identified in your notification. Contact admin@securedstays.com to request the provider's contact information.
Vettury has made deliberate design decisions to reduce the opportunity for discriminatory conduct on the platform. These decisions are not incidental — they are core to how the platform operates.
No profile photographs. Vettury does not display profile photographs of any user — travelers or owners. Housing decisions are made on the basis of verified credentials, not appearance.
No full legal names. Vettury does not display full legal names of travelers to property owners. Travelers are identified by their platform username only. Travelers may voluntarily share their name in a message — the platform will never require or display it.
Verified status as the basis for connection. All travelers who appear in an owner's inbox are fully verified members who have passed identity verification and, where applicable, license verification, and hold an active membership. Any criminal or eviction history information an owner sees comes only from a Portable Tenant Screening Report the traveler has chosen to share — not from a Vettury-run check — and the verification system, not personal characteristics, is the basis for access.
Message limiting. Traveler messaging is limited to one message per owner until the owner responds. This protects owners from unsolicited volume and ensures that conversations begin on equal footing.
This document is provided for informational purposes and does not constitute legal advice. For questions about your verification status, contact support@vettury.com.
© 2026 SecuredStays LLC, d/b/a Vettury. A Grimaxca Enterprises LLC company. · Last updated: October 2026